Refund & Return Policy

Refund, Replacement & Viability Policy

Due to the perishable nature of dahlia tubers, all sales are final. Refunds are not issued.

Presale Orders – Eye/Viability Guarantee

For tubers purchased during a presale, if at the time of shipment a tuber shows no visible or developing eye, that tuber will not be shipped.

In this case, the customer will receive:

  • A full refund for that specific tuber, or
  • The option of a replacement tuber. 

This guarantee applies only at the time of shipment.

Once a tuber with a visible or developing eye has been shipped, it is considered viable and all standard terms of our Refund & Viability Policy apply.

Inspection & Claims Window
Orders must be inspected immediately upon arrival. If your order arrives damaged or you believe there is an issue, you must contact us within 48 hours of confirmed delivery with clear photos of the tuber(s) and packaging. Claims submitted after 48 hours may be denied.

5-Day Responsibility Transfer
After 5 days from delivery, the buyer assumes all responsibility for the condition, storage, and viability of the tubers.

Viability Definition
A dahlia tuber is considered viable if it includes:

  • At least one firm, intact tuber body
  • A visible or developing eye (growth point) at the crown

Shriveling, cosmetic blemishes, or minor surface imperfections are normal and do not affect viability.

Non-Viable Tubers
A tuber may be considered non-viable if it arrives:

  • Completely rotten or mold-compromised
  • Severely desiccated (hollow or fully dried out)
  • Broken at the neck with no viable crown attached
  • Without any visible or developing eye after proper inspection

Resolution
At our discretion, we may offer:

  • A replacement tuber (if available), or
  • Store credit for a future season

We do not guarantee availability of replacements for sold-out varieties.

Exclusions (No Guarantee After Delivery Conditions)
Bloom Happens Flower Farm is not responsible for losses due to:

  • Weather (including frost, heat, or excessive moisture)
  • Pests or disease after delivery
  • Rot occurring after planting
  • Soil or growing conditions
  • Improper storage or handling

Shipping Disclaimer
We are not responsible for carrier delays, damage reported outside the claim window, or conditions arising during transit once the package has been delivered.

Agreement to Terms
By completing your purchase, you acknowledge and agree to this policy.